TERMS & CONDITIONS
By purchasing from Fotowalls.com you are agreeing to the following terms and conditions:
Production time varies with items. In most cases, production time is 3 working days however Fotowalls reserves the right to 10 working days production time if required.
Orders can be cancelled at any time before shipping. Once shipped, please see our returns policy. Please note that once custom-made items have been sent to production, they cannot be cancelled.
We offer a 30-day return period, starting the day after you receive your product.
You can return your item for any reason within the 30 days, including if you simply do not want the item, simply contact us to request a return. You are responsible for the return postage, and you must ensure that the item is returned in a sell-able condition.
For customised orders please note that we are unable to accept returns or cancellations once the item has been printed, as these items have been specifically created for you we are unable to resell them.
Photographic wall murals are designed to be viewed from approximately 1m away. Up close you may notice a light blur, this is standard with all photos when enlarged to such sizes and no quality defect.
Colours on the printed product can differ slightly to those shown on your screen. Computer and mobile screens have a backlight which can make colours appear lighter or different to reality.
Issues relating to Quality
You must carefully inspect all sheets of your mural for defects before applying to the wall. If you are not happy for any reason you must contact us before applying the product. Once applied, your right of return may be voided.
For wallpaper items
Please line up all panels on the floor before applying to the wall in order to check (a) panel order and (b) that all panels match correctly.
International Orders, Taxes and Duties
For buyers outside of the European Union: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.