Help

Delivery & Returns

Our system monitors your order every 15 minutes once it has shipped. At key points our system will send you emails to keep you updated on your parcels progress. In the event of issues with delivery, you will be alerted by email so please ensure you check your spam folder if you have not received any emails from us.

You can track your item at any time and see full information by logging into your account and clicking on your order, or alternatively please see your shipment email.

In the event of an issue, or your item has not arrived, please contact our team.

Cancellations

You are able to cancel your order at any time before it has shipped. Please contact us as soon as possible in order to cancel your order.

For customised orders please note that we are unable to accept returns or cancellations once the item has been printed, as these items have been specifically created for you we are unable to resell them.

Returns

We offer a 30-day return period, starting the day after you receive your product.

You can return your item for any reason within the 30 days, including if you simply do not want the item, simply contact us to request a return. You are responsible for the return postage, and you must ensure that the item is returned in a sell-able condition.

For customised orders please note that we are unable to accept returns or cancellations once the item has been printed, as these items have been specifically created for you we are unable to resell them.

Product Fault

Faults do very occasionally occur - don't worry, we are here to help!

Please take a few photos that clearly show the issue and send them to us via email.

Our team will then review them and in most cases are able to offer either a free replacement, or a refund.

Delivery Damage

In the event that your item is damaged during delivery you must alert the delivery person at the time of delivery, and ensure that they record that the item is damaged before you accept it.

If the product inside is damaged, please send us a few photos of the damage, the packaging, and the delivery label via email.

Our team will then review them and in most cases are able to offer either a free replacement, or a refund.